Information We Collect

When you interact with EvolvDrive, we collect specific information to provide our network troubleshooting services effectively. This includes personal details you provide directly and technical information gathered automatically during your use of our platform.

Personal Information You Provide

• Name and contact information when you register for our learning programs
• Professional background details for customized training experiences
• Payment information processed through secure third-party providers
• Communication preferences and feedback you share with us
• Technical questions and support requests you submit

Automatically Collected Data

Our systems automatically gather certain information to improve service delivery and security. This includes your IP address, browser type, device information, and usage patterns on our educational platform. We also collect performance data when you participate in our network troubleshooting exercises.

How We Use Your Information

Your information helps us deliver personalized educational experiences and maintain the security of our platform. We use this data to customize learning paths, provide technical support, and communicate important updates about our programs.

Data Sharing and Third Parties

We maintain strict control over your personal information and never sell your data to third parties. However, we work with carefully selected service providers who help us deliver our educational programs and maintain our platform security.

Authorized Service Providers

• Payment processors for secure transaction handling
• Cloud hosting providers for data storage and platform reliability
• Email service providers for program communications
• Analytics tools to understand and improve user experience

All third-party providers are contractually required to protect your data and use it only for the specific services they provide to EvolvDrive. We regularly review these relationships to ensure continued compliance with privacy standards.

Your Rights and Choices

Under Taiwan's Personal Data Protection Act and international privacy standards, you have several important rights regarding your personal information. We've designed simple processes to help you exercise these rights effectively.

Managing Your Data

• Access your account dashboard to view and update personal information
• Contact our support team to request data exports or deletion
• Unsubscribe from marketing communications using links in our emails
• Adjust privacy settings for your learning profile and progress tracking

Data Security Measures

Protecting your information is fundamental to our operations. We implement multiple layers of security controls, including encryption for data in transit and at rest, regular security audits, and strict access controls for our team members.

Our technical infrastructure includes firewall protection, intrusion detection systems, and automated backup procedures. All staff members receive regular training on data protection practices and are bound by confidentiality agreements.

International Data Transfers

While our primary operations are based in Taiwan, some of our service providers may process data in other regions. When we transfer your information internationally, we ensure appropriate safeguards are in place, including standard contractual clauses and adequacy decisions where applicable.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, and industry best practices. When we make significant changes, we'll notify you through your registered email address and provide at least 30 days' notice before the changes take effect.

Minor updates for clarity or legal compliance may be implemented immediately, but we'll always maintain transparency about how we handle your personal information.